Everybody recognizes the importance of customer service and well trained staff. We focus training on attitude as well as skills and language. We believe
well trained staff are not only essential for success, they are also more confident and happier, which results in a satisfied customer base. Our wealth
of knowledge within the hospitality industry and a proven track record will ensure outstanding customer service for your business. This leads to:
- Increased customer retention.
- Increased on property spending.
- Increased profits.
- Reduced staff turnover.
- Reduced overheads.
This is where our consultants will spend time
gathering information, in order to understand
what training needs are to be considered. This is
achieved through vocational interviews with all
staff, by Training Needs Analysis questionnaires or
simply by on-site observation. Often a combination
of all three methods presents the most accurate
The students will be tested before, during, and
after the training course, to measure how much
they have learned, and to decide how much further
training is needed. There are about 10-20
complimentary hours every three months.
Delivery can take place either on or off site, and
can take the form of instructor led training, role-play,
'learning-by-doing', video lessons, audio
listening tasks or one-on-one coaching for more
Mise En Place will provide the English
language training that is relevant to the hospitality
profession. The focus will be on general language
and communication for all departments, to allow the
resort to operate with a high standard of English.
A team of hospitality and education professionals
have created their own education material focused
on hospitality. These include exercises, text books,
pictures, audio-visual components and role plays.
Working within the confines of your business
schedule, our consultant will plan the training program.
He or she will organize groups of candidates
by department or by ability, create course
content using hotel materials such as menus, maps
and photographs to make study material, and also
devise the best method of training and service